Not satisfied? Return any Grooma device within 30 days for a full refund — no questions asked.
Every device comes with a comprehensive 12-month warranty covering manufacturing defects and hardware failures.
Ships directly from Japan within 24 hours. Free shipping on orders over $80. Estimated 12-day delivery worldwide.
Our support team is available around the clock to help with setup, troubleshooting, and any questions you may have.
よくある質問 — FAQ
We ship directly from Japan. Standard delivery takes approximately 10-15 business days. Expedited options are available at checkout.
Contact our support team within 30 days of receipt. We'll provide a prepaid return label. Refunds are processed within 5-7 business days of receiving the returned item.
Our 1-year warranty covers all manufacturing defects and hardware failures under normal use. It does not cover physical damage, water damage (unless IPX7 rated), or misuse.
Yes! Replacement silicone tips, cleaning brushes, and other accessories are available for purchase separately. Contact us for availability.
You can reach our support team via email at support@grooma.store or through our live chat. We respond to all inquiries within 24 hours.
Our support team is standing by to assist you with any questions or concerns.
Contact Support