Contact support for damaged, defective, or materially incorrect orders. Each after-sales case is reviewed individually.
Every device comes with a comprehensive 12-month warranty covering manufacturing defects and hardware failures.
Orders are fulfilled from Shenzhen, China. Free shipping begins at $59.90 for supported destinations. Delivery availability depends on the destination, carrier support, and current operating conditions.
Our support team is available around the clock to help with setup, troubleshooting, and any questions you may have.
よくある質問 — FAQ
Orders are fulfilled from Shenzhen, China. Processing and delivery timing may vary by destination, order volume, carrier performance, and customs handling.
Please contact our support team before sending any item back. Approved after-sales cases are reviewed directly, and some resolutions may be provided without requiring a return.
Our 1-year warranty covers all manufacturing defects and hardware failures under normal use. It does not cover physical damage, water damage (unless IPX7 rated), or misuse.
Yes! Replacement silicone tips, cleaning brushes, and other accessories are available for purchase separately. Contact us for availability.
You can reach our support team via email at Groomaservice@gmail.com. We respond to all inquiries within 24 hours.
Our support team is standing by to assist you with any questions or concerns.
Contact Support