Support & Order Assistance
Contact Us
If you need help before or after placing an order, contact the Grooma support team directly. For the fastest resolution, include your order number and the email address used at checkout.
Customer support
We can help with
- Order status and delivery questions
- Pre-purchase product questions
- Billing clarification for charges shown as Timeless Nova Limited
- Damaged, defective, or incorrect-order review
- After-sales assistance and basic product guidance
Support tip
Email is the most reliable contact channel for order-related requests. Please include your order number, order email, and a short description of the issue so our team can review your case more quickly.