Privacy Policy
This Privacy Policy explains how Grooma and Timeless Nova Limited collect, use, and protect personal information when you visit grooma.store or place an order.
1. Website operator
This website is operated by Timeless Nova Limited. Grooma is the customer-facing brand used on this site.
2. Information we collect
When you browse the site or place an order, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and order details. We may also collect basic usage and device information through cookies and similar technologies.
3. How we use information
We use collected information to process and fulfill orders, provide customer support, communicate about purchases, improve the website experience, reduce fraud, and comply with legal obligations.
4. Payments and service providers
Payments are processed by third-party payment providers such as PayPal and card-processing partners. We do not intentionally store full card details on our own servers. We may also share necessary order information with logistics providers, fraud-prevention partners, and other operational service providers when needed to run the store.
5. Cookies
We use cookies and similar technologies to support core site functionality, improve performance, and understand how visitors use the site. You can manage cookies through your browser settings, but some website functions may be affected if cookies are disabled.
6. Data security
We use commercially reasonable safeguards, including encrypted connections, to help protect personal information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.
7. Your rights and choices
You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and recordkeeping requirements. You may also opt out of non-essential marketing communications.
8. Contact us
For privacy questions or requests, contact Groomaservice@gmail.com.